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Technical SupportExaminations These examinations focus on theskills necessary for the career cluster that includes such occupations as HelpDesk technician, PC support specialist, and sales support technician. The TechnicalSupport Administration/Maintenance examination (Prometric code ET0-016) is designed to measure thecandidates knowledge of the ongoing tasks associated with providing technicalsupport. The two major work functions covered in this examination are:
Zrece hotel bookingTopics for this examinationinclude:
The second examination directedat this career cluster, Technical Support Installations/Upgrades (Prometriccode ET0-017), isdesigned to measure the candidates knowledge of the tasks associated withkeeping systems current and focused on future needs. The two major workfunctions included are:
Topics for this examinationinclude:
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