Technical SupportExaminations
These examinations focus on theskills necessary for the career cluster that includes such occupations as HelpDesk technician, PC support specialist, and sales support technician. The TechnicalSupport Administration/Maintenance examination (Prometric code ET0-016) is designed to measure thecandidates knowledge of the ongoing tasks associated with providing technicalsupport. The two major work functions covered in this examination are:
Perform Troubleshooting
Perform System Operations,Monitoring & Maintenance
Zrece hotel bookingTopics for this examinationinclude:
| Test instruments | Technical specifications |
| Removing, repairing, or replacingmodules and subassemblies | ERROR MSGReading and interpretation of technicaldiagrams and decision trees |
| Practices of internal, external,and global customers | Use of diagnostic tools |
| Relevant indicators of systemperformance | Operating environments |
The second examination directedat this career cluster, Technical Support Installations/Upgrades (Prometriccode ET0-017), isdesigned to measure the candidates knowledge of the tasks associated withkeeping systems current and focused on future needs. The two major workfunctions included are:
Provide Facilitation andCustomer Service
Perform Hardware and SoftwareInstallation, Configuration, and Upgrades
Topics for this examinationinclude:
| Identification of key sources ofinformation | Escalation procedures |
| Multiple operating systems,applications, and hardware | Hardware/software troubleshootingand adjustment techniques/practices |
| alberghi a OsloUtilization of technicaldocumentation | luxury hotels in Dala-FlodeConfiguration standards andterminology |
| Interfacing systems |
